Privacy
Privacy Policy.
This policy explains how Optio Property Group Pty Ltd (ABN 68 689 507 382) collects, uses, holds and discloses personal information. In this policy, Optio means that company.
Optio is a property investment consultancy. It researches the market and works with builders, land developers and agents who meet its criteria, and presents the properties that suit the purchaser’s budget and requirements. Optio is paid by the seller when the purchaser buys, and the purchaser pays Optio nothing.
What we collect
- Name, email address and phone number
- What you are trying to achieve, your budget and your requirements
- Borrowing capacity and finance information, usually supplied by your broker
- Information you submit through forms on this website
- Website usage data, including cookies and analytics data
How we collect it
Directly from you, when you enquire through this website, call, email or meet with Optio. Also from the broker or other person who introduced you, where they have your consent to pass it on.
Why we hold it
- To answer your enquiry and stay in contact with you
- To understand your requirements and present property options that fit them
- To coordinate a purchase through to settlement and handover
- To improve this website and how Optio works
- To meet Optio’s legal and record keeping obligations
Optio does not sell personal information, and does not use it for unrelated marketing without your consent.
Who we share it with
Only where it is needed to do what you have asked, and only as much as is needed:
- The seller side of a property you are considering, being builders, land developers and agents
- Your mortgage broker
- Solicitors and conveyancers
- Accountants and registered tax agents
- Quantity surveyors
- Property managers, at handover
- Optio’s own service providers, including its email, file storage and website providers
- Anyone else you ask us to, or where the law requires it
These parties handle your information under their own privacy obligations. Optio receives no fee or other benefit from the brokers, solicitors, accountants, quantity surveyors or property managers it introduces clients to. Optio may pay a referral fee, out of its own fee, to the person who introduced you.
Information held or accessed overseas
Optio stores information using cloud services. Some of those providers, and their support staff, may hold or access information outside Australia, most commonly in the United States. Where that happens Optio takes reasonable steps to require the provider to protect your information to a standard consistent with the Australian Privacy Principles. It is not practicable to list every country involved.
Cookies and analytics
This website may use cookies and analytics tools to understand how visitors use it. You can refuse or delete cookies through your browser settings. Some parts of the site may not work as well if you do.
Keeping it safe
Optio takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is completely secure, and Optio cannot guarantee it.
How long we keep it
For as long as it is needed for the purpose it was collected, and for as long as the law requires. Records connected with a property transaction are generally kept for at least five years. After that, information is destroyed or de-identified.
Access and correction
You can ask for a copy of the personal information Optio holds about you, and ask for it to be corrected if it is wrong or out of date. Email admin@optioproperty.com.au. There is no charge, and Optio will respond within 30 days. If a request is refused, Optio will tell you why in writing.
Complaints
If you think your privacy has not been handled properly, email admin@optioproperty.com.au with the details. Optio will acknowledge the complaint and respond within 30 days.
If you are not satisfied with the response, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
Optio may update this policy. The current version is the one published on this page.
Contact
Optio Property Group Pty Ltd, Office D43, Level 1, 888 Brunswick Street, New Farm QLD 4005. admin@optioproperty.com.au